Over £2m was paid out in compensation by GoviaThamesLink, the parent company of Southern Rail in 2015, 50% more than the year before.
While the company received more than £22m from Network Rail to compensate for disruption. This money it says has gone straight to government.
Last December the consumer group Which lodged a ‘Super Complaint’, saying getting compensation from Rail firms was too complicated.
Figures out today also show 3.7m people commute more than 2 hours each day.
http://www.bbc.co.uk/news/uk-england-38027135