Gatwick Airport has won a Dementia Innovation Award for the introduction of its hidden disability lanyard.  

Since its introduction over 3,000 people have requested a lanyard when travelling through the airport.  The lanyard provides staff with a discreet signal that passengers may require extra help.  It is voluntary and can be collected free of charge from any of Gatwick’s assistance desks.  

Every member of Gatwick’s Assistance Team has received Dementia Friends training.