More than 100 independent retailers in Crawley can take advantage of a free training programme, thanks to a project between borough and district councils in West Sussex.

The training consists of a series of pre-recorded sessions and live events with industry experts, along with a weekly live question and answer session.

Independent retailers can access the following pre-recorded modules:

Measuring sales, tracking profitability

Key steps for creating a marketing plan

The importance of business planning

Employing staff: an introduction to HR for small businesses

Using social media for business outcomes

Card payments and electronic point of sale

Understanding today’s customer

Creating an exceptional customer experience

Developing a quality customer experience for the modern independent retailer

Developing new business models that work effectively and efficiently.

 
Businesses will be able to access the training from Monday (12 July) at their own convenience. Businesses are free to pick and choose the modules of most use to them. The modules will be available for the next two years and there will also be downloads and useful resources for businesses to keep.

An online launch event using Zoom will also take place at 6pm on Monday (12 July) at 6pm. There will be the opportunity to hear from Mark Smith, Operations Director of sportswear company Sweaty Betty, as well as an overview of the different training modules from each of the experts. There will also be a question and answer session for businesses to take part in.

To sign up, visit West Sussex Retail Hub

To attend the launch event, visit Zoom to register – the meeting ID is 849 3904 7888 and the passcode is 138701.

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