Inspectors have found that Surrey Police needs to improve in how it responds to the public.
His Majesty’s Inspectorate of Constabulary and Fire & Rescue Services graded the force’s performance in a total of nine areas.
The inspectorate found that the force answered 77% of 999 calls within 10 seconds, below the target of 90%.
Surrey Police said it took the issues raised by the HMICFRS “very seriously”.