Southern Rail passengers using the company’s smartcard instead of paper tickets are now being compensated automatically for delays.
The system similar to the Oyster Card used in London checks if a journey was held up, and if so will put in a claim.
Travellers on trains more than 15 minutes late are eligible for money back.
You can read more about automatic compensation with a smartcard on Southern’s website: http://www.southernrailway.com/your-journey/customer-services/auto-delay-repay/